Customer Care

[fullwidth background_color="" background_image="" background_parallax="none" enable_mobile="no" parallax_speed="0.3" background_repeat="no-repeat" background_position="left top" video_url="" video_aspect_ratio="16:9" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes" fade="no" border_size="0px" border_color="" border_style="solid" padding_top="0" padding_bottom="20" padding_left="" padding_right="" hundred_percent="no" equal_height_columns="no" hide_on_mobile="no" menu_anchor="" class="adjust-family-page" id=""][title size="1" content_align="center" style_type="none" sep_color="" margin_top="" margin_bottom="" class="" id="shipping-policy"]Shipping Policy[/title][fusion_text]Shipping time depends on where we are shipping to. We ship from Auroville, India so orders within India take approximately 6 days.

Orders received by 12pm Indian Time will be shipped on the same day. Orders received after 12pm Indian Time will be shipped the following day.

Orders are shipped via BlueDart.

Expedited shipping can be arranged. Please contact us at [email protected] inquire about expedited shipping options.
International shipping is also available. Orders are shipped via FedEx.[/fusion_text][separator style_type="none" top_margin="" bottom_margin="20px" sep_color="#c9262e" border_size="" icon="" icon_circle="" icon_circle_color="" width="" alignment="center" class="" id=""][title size="1" content_align="center" style_type="none" sep_color="" margin_top="" margin_bottom="" class="" id="return-policy"]Return Policy[/title][fusion_text]We guarantee the quality and individuality of all our fair trade products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for you are not completely satisfied with your purchase, you must contact our customer support within 7 days of receiving the product.
We offer refunds/exchanges for our customers, subject to the following scenarios:

> Received defective product
> Product got damaged during shipping
> Received wrong product
> Product is not as shown on the website or does not fit

After approving your return request we will gladly offer you an exchange or refund.

Return Process

To return a product you have to contact our customer support to schedule a courier pickup within 14 days from delivery of the product. We will arrange a time with our courier partner. Please note that if you have agreed to a time for a pickup and you are not available, there will be a INR 100 deduction from your refund.
All products returned must:
> Have original invoice
> Have all its original packaging
> Have all original tags
Be in unused, unworn and unwashed condition

Please not that we cannot replace or refund products that don’t meet the specifications above, or any of the below apply:

> Product(s) is damaged due to use or misuse
> Product has a manufacturing defect but has been used


We will gladly offer you an exchange and cover the cost of delivering replacement items with no additional cost for you. All exchanges depend on availability.


If you do not want a replacement, we will offer you a full refund of the total amount paid. Shipping charges are nonrefundable, and return-shipping fees may apply. Please allow up to 5 working days for exchanges/refunds to be processed once we receive them. We will keep you updated on the status of your exchange/refund.

Missing Parcels

Make sure you fill in your correct address when ordering from us. We cannot take the responsibility for the wrong address being used for an order. E-mail us if your garments do not arrive and we'll get in touch with our courier company to track down the package. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address if possible.

For any other questions or clarifications, please contact our customer support at [email protected]


To cancel an order, please contact us at +91-8940738045 between 9 a.m. - 5 p.m. on weekdays (Mon-Fri). If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.

Send all returns to:

Auroville - 605101
Tamil Nadu

Our aim is to make your return experience as comfortable as possible.[/fusion_text][separator style_type="none" top_margin="" bottom_margin="20px" sep_color="#c9262e" border_size="" icon="" icon_circle="" icon_circle_color="" width="" alignment="center" class="" id=""][title size="1" content_align="center" style_type="none" sep_color="" margin_top="" margin_bottom="" class="" id="privacy-policy"]Privacy Policy[/title][fusion_text]At Upasana, we respect your privacy, and we are committed to safeguard information you have entrusted to us.  We place a high value in upholding high standards when it comes to protecting the privacy of our community members.  Your preferences as to use of your information are our priority; we take seriously the protection and proper use of your personal information.

Upasana does not share customer information (including e-mail addresses) for purposes not directly associated with Upasana’s business operations. We may disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Upasana or as otherwise required or permitted by law.

Collection of information you provide to us: At Upasana, we collect information you provide directly to us. For example, we collect information when you use our website, contact us via email or call us on the phone.

The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.

We may also collect information you provide about others, such as when you purchase products to be shipped to someone else. We will use this information to fulfill your requests and will not send marketing communications to those individuals unless they separately opt in to receive communications from us.[/fusion_text][/fullwidth]